Customer Relationship Management (CRM) applications are crucial at the time of managing customers and sales people, running marketing campaigns and dealing with Call Centers, Customer Support and Help desk activities.

In most of the cases, the CRM application can be customized to run the whole business, however, it can be used as well to be integrated into the business strategy with eCommerce, Telecommunictions, Content Management Systems (CMS) and Business Intelligence Applications (BI) applications.

The functionality that Simple Solutions will implement in CRM integrated solutions is as follows: 

• Sales Force Automation
  

  
  
  • Opportunity Management
  • Contact Management
  • Account Management
  • Forecasting
  • Quotes and Contrracts
  • Outlook Plug-In
  • Mobile Solutions
  • Dashboards

• Marketing Automation
  

  
  
  • Multi-Channel Campaigns
  • Campaign Wizard
  • Email Marketing
  • Web-to-Lead Forms
  • Marketing Analysis

• Customer Support  
  

  
  
  • Case Management
  • Inbound Email
  • Knowledge Base
  • Bug Tracking
  • Self Service Portal
  • Support Tickets

• Collaboration
  

  
  
  • Email Client
  • Outlook Plug-In
  • Activity Management
  • Project Management
  • Mobile Solutions

• Platform

  
  
  • Team Management
  • Access Control
  • Workflow Management
  • Layout Editor
  • Custom Fields
  • Module Builder
  • Module Loader
  • Home Page Layout
  • Dashlets
  • Exchange Applications
  • Telecommunications

• Reporting
   

  
  
  • Marketing Analytics
  • Sales Trends
  • Case Reports
  • Dashboards
  • Customer Profiles